When I was a young schoolgirl there was a girl in my class who hated me with a vengeance. Jean Owen. She used to bully me; push me around and hit me whenever she felt like it. She was much bigger than me and I felt powerless to do anything about it. Jean was also the class clown and everyone else thought she was great. But I detested her with a passion.
Then one day something serious happened …
I was thinking of Jean the other day when I was working with a client.
‘I think we have a personality clash,’ said my client, referring to a colleague of hers. ‘We really don’t have a relationship at all.’
The ‘Personality Clash’ cliché
In my own mind when I hear the term I translate it into, ‘Insufficient skills or inflexible thinking.’
As I started talking with her I realised that she’d had, ‘personality clashes’ with various other people over the years, this being just the most recent. She had a very strong and assertive personality, so I decided that being forthright and direct would be the best way to work with her.
So, I ventured forth…
‘So how are you relating to this person?’
‘What do you mean?’
‘Well, you talk about a ‘relationship’ as if it’s a thing. In fact it’s a process – the process of relatING. So, how are you relating to your colleague?’
‘Well, I can’t stand him!’ she said bluntly.
‘OK, so if you can’t stand him, that must come across in the way you relate to him.’
‘No, it doesn’t, because I just avoid him.’
‘So you think that avoiding him is not communicating? I’m sure you realise that even when you think you’re not communicating you’re still sending a message? What message would you get if someone avoided you – how would you interpret that?’
‘Well, I guess I’d think that they didn’t like me.’
‘OK. And if you thought they didn’t like you, how would that affect your response to them?’
She became thoughtful and then responded, ‘Well, I’d probably be a bit grumpy, maybe snappy. I wouldn’t be very happy. I’d probably wonder what I’d done. Or I might want to get back at them in some way.’
Pauses can be useful
I left a fairly long pause to give her time to consider what she’d just said before I continued…
‘It’s important to realise that communicating isn’t something we do only with our voice and with words. Sure, we can communicate with gestures, with a tone of voice, with a look, with the content of what we say. We also communicate by who we talk to – and who we don’t talk to. We communicate by what we say as well as what we leave out; by the assumptions we make in our language. We send messages by the way we dress, the things we choose to have around us. In fact we’re ALL ways communicating.’
I paused again because my client was now looking very thoughtful. Then I inquired, ‘What’s your opinion about what I’ve said?’
‘Well, it’s a different way of looking at communication,’ she said. ‘I never thought of it like that.’
‘It’s also important to know that relating or communicating is systemic.’ I continued, ‘For example, at the moment I’m talking to you and you’re listening. Then you formulate a response and talk to me. I listen to you, process what you’ve said and respond. So it’s a system.’ I said waving my hand in a circular motion between us. ‘AND, because it’s a system either of us can change the dynamics of it.
Change of scene
While she was thinking about that, I suddenly jumped up, and stood ominously close to and behind the chair she was occupying. She leaned out away from me. I pointed out that my strange behaviour had caused her to respond to me in a different manner from when we were previously sitting having a quiet conversation.
Applying the theory
‘So if you apply the systems theory to the way you’re relating – or not relating to your colleague, what can you change so you start getting a different response from him? Because, of course, if you keep doing what you’ve been doing, you’ll get the same response. To think you’ll get a different one is insane!’
‘Well, if I start behaving differently, won’t he be suspicious? I mean I haven’t spoken to him properly for months!’ she said.
‘Probably – to start with. And that just means that you’ll need to consistently behave towards him in more appropriate ways so he realises it’s not a ‘one off’ kind of gesture or some new and complex way of making him feel bad!’
‘Maybe I could apologise for alienating him all this time. I’m starting to think things have really gotten out of hand.’
‘What did he do that you’re punishing him for?’
‘Oh, he disagreed with me in our team meeting and the team ended up supporting his point of view against mine.
‘Well, they preferred his idea.’
I didn’t respond. There was a long silence, which she broke:
‘What! Aren’t you going to say anything?’
‘I’m worried that if I have an opinion you might alienate me as well!’
She laughed uproariously. ‘It sounds trivial now! Even pathetic!’
‘Great!’ I said, ‘So what are you going to do to change? Because if you change what you do or don’t do, that will change the relationship between you and him.’
‘I’m going to apologise to him,’ she said resolutely. ‘And I’m going to start treating him the same way I treat others in the team. Nicely! she added emphatically.
‘Great! How do you think this will affect your team as a whole? Because they’re all part of a bigger system.’
‘I think everyone will feel more comfortable. I have noticed that if one of our other team members is talking to him and I come along, they both look decidedly uncomfortable. I liked seeing him squirm but felt sorry for whoever he was talking to!’
After this initial conversation we talked about some other ways she could mend the relationship.
It only takes one person to resolve a conflict
The other person involved in this, ‘personality clash’ was never involved in it’s resolution. The team/system that my client was a part of changed because she changed – because she began doing things differently. She learnt to be more flexible in her thinking and in the ways she communicated. The whole team got along better, communication was more open and trusting and morale improved enormously.
The answer to the question?
So, to answer the initial question, ‘Can Personalities Really Clash?’ I believe that if one person has enough flexibility in the way they communicate and is prepared to look at and address how they might be contributing to a negative or destructive relationship then most clashes can be avoided.
The day arrived when Jean just pushed me beyond my limit. I went past being frightened and hurt to the point of absolute rage. I hit back – several times! We ended up having a big scrap in the middle of the playground. The most vivid memory I have of the event is that I was wearing red tights and Jean was wearing green tights. By the time a teacher came and pulled us apart our bloodied knees were protruding through gaping holes in our hosiery. We must have looked a picture – and not a pretty one!
Fairly soon afterwards we found ourselves standing in front of the headmaster, heads bowed low and sobbing.
The details of what happened then are a bit hazy but from that day forward Jean and I were best friends, she never bullied me again. In fact she became my greatest supporter and collaborator in many childish pranks as we went through school together.
I changed the system
The point is that I had to do something different in order to change the way we related because continuing to be bullied and hoping it would stop was just not working. With the benefit of age and more wisdom, I know that it was standing up for myself that one time, that caused Jean to respond differently to me. My fighting back affected the system we were in. That action – although perhaps a bit drastic – changed our relationship forever.
PS. You’ll be pleased to know that I no longer fight in the playground!